Insight Town Account and Data Deletion Request
This page explains how to delete your Insight Town account and the data associated with it.
Last updated: June 24, 2026
How to delete your account in the app
If you can sign in to the Insight Town app, you can delete your account directly in the app.
- Open the Insight Town app and sign in.
- Open Settings.
- Select Account management.
- Select Delete account and follow the on-screen instructions.
Once account deletion is complete, you will be signed out immediately and will no longer be able to access that account. You may restore the account once within 7 days after deletion. If you do not restore it, the account data will be permanently deleted when the recovery period ends.
If you cannot use the app
If you cannot access the app or use its account deletion feature, you can send a deletion request to the email address below.
To help us verify your identity, include information that can identify the account, such as the account email address, social sign-in provider, and nickname used in the app. Do not send excessive sensitive information such as your password, complete payment method details, or a full image of an identity document.
You may also state that you want immediate permanent deletion without the 7-day recovery period. This request is processed after identity verification.
Data that will be deleted
When an in-app account deletion is processed, access is blocked first. At the end of the 7-day recovery period, the following data directly associated with the account is permanently deleted or irreversibly anonymized. An identity-verified immediate deletion request skips the recovery period.
- Email sign-in information, encrypted or hashed passwords, and email verification information
- Social sign-in connections, including Google, Apple, Kakao, and Naver
- Profile images and basic information used to identify the account
- Account-linked game data, including characters, worlds, pets, plants, furniture, interiors, vaults, personal shops, NPC trades, mail, rankings, and minigames
- User-posted content, including photos, comments, guestbook entries, and posts
If you restore the account within the 7-day recovery period, you can sign in to the existing account again. Recovery is available only once after the initial account deletion.
Data that may be retained
The following information may be retained for a limited period when there is a legitimate reason, including legal compliance, payment or refund processing, consumer dispute resolution, abuse prevention, or security incident response.
- Contracts, purchase cancellations, payments, and supply records for 5 years; consumer complaint and dispute records for 3 years; and display or advertising records for 6 months
- Completed report, sanction, bug exploitation, and abuse response records for 1 year, or 3 years when directly related to a consumer dispute
- Access and security logs used to analyze service failures and prevent abuse for up to 6 months
- Ongoing refunds, undelivered paid products, active subscriptions, abnormal payment investigations, and disputes until they are resolved
Retention periods and detailed criteria follow our Privacy Policy.
How requests are processed
Deletion requests are processed after identity verification. Additional verification may be required if a request is unclear or appears to concern another person's account.
For 7 days after deletion, the same email or social account is directed to the recovery process instead of new registration. After the recovery period ends and account data is deleted, the same account may be used to register again.
If there is a pending payment refund, undelivered paid product, unresolved inquiry, or dispute, deletion of some data may be restricted until the matter is resolved.